Refund policy

We want Glow Trail to become part of your family's play. If it isn't right for you, you have 30 nights from the day your order arrives to let us know, and we'll arrange a return for a full refund.

To be eligible, the pieces need to be in good, working condition, with all the pieces from your set. Please keep the original box if you can, as it protects the stones on the way back. You'll need your order number or proof of purchase.

How to start a return
Email us at [support@theglowtrail.com] with your order number and the reason for your return. We'll reply with the return address and instructions. Please don't send anything back before contacting us, because returns sent without a return request can't be processed.

Return postage: [we'll send you a prepaid return label / return postage is paid by the customer unless the item is faulty or we sent the wrong item].

Your legal rights (UK)
On top of our play trial, you have a legal right to cancel an online order within 14 days of receiving it for any reason. Faulty items are covered by the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights.

Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 48 hours with your order number and a photo or short video, and we'll make it right with a replacement or a full refund, including postage.

Free gifts
If your order included a free bonus sensory tile, please return it along with the set when you return the whole order.

Exchanges
The quickest way to swap a set is to return your original order. Once the return is accepted, you can place a new order for the set you want.

Refunds
We'll let you know once we've received and checked your return. If it's approved, we'll refund your original payment method within 14 days. Your bank or card provider may take a few extra days to show it. If it's been longer than that, email us at [support@theglowtrail.com].

Contact
[support@theglowtrail.com]